Terms of sale
These Terms of Sale govern all purchases made through the Oneva website. By placing an order on our website, you agree to be bound by these Terms of Sale.
Seller Information
Oneva
Email: contact@oneva.shop
Phone: +33 5 53 77 58 40
Address: 48 Rue Kalas, Reims, 51100, France
Products
We make every effort to ensure that product descriptions, specifications, images, and pricing are accurate. However, minor variations may occur and do not constitute grounds for liability.
We reserve the right to modify, discontinue, or update products without prior notice.
Prices
All prices displayed on the website are shown at checkout and may be subject to applicable taxes depending on the destination country.
We reserve the right to change prices at any time. The price charged will be the price displayed at the time the order is placed.
Order Placement
After placing an order, you will receive an order confirmation email. This confirmation acknowledges receipt of your order but does not guarantee acceptance.
We reserve the right to refuse or cancel any order for reasons including, but not limited to:
- Product unavailability.
- Pricing or technical errors.
- Suspected fraud or unauthorized transactions.
- Violation of these Terms of Sale.
Payment
Payment must be completed and authorized before an order can be processed and shipped.
All transactions are processed through secure payment providers. We do not store complete payment card details.
Shipping
Orders are generally processed within 1–3 business days.
Delivery times are estimates and may vary depending on destination, customs procedures, carrier performance, and other factors beyond our control.
Please refer to our Shipping Policy for additional information.
Right of Withdrawal and Returns
Customers may request a return within 30 days of receiving their order, subject to the conditions outlined in our Return & Refund Policy.
Unless the product is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
Refunds
Approved refunds will be issued to the original payment method used during purchase.
Refund processing may take 5–10 business days after approval, depending on the payment provider and financial institution.
Limitation of Liability
To the fullest extent permitted by applicable law, Oneva shall not be liable for indirect, incidental, consequential, or special damages resulting from the purchase or use of products sold through the website.
Our maximum liability shall not exceed the amount paid for the relevant order.
Force Majeure
Oneva shall not be held responsible for delays or failures resulting from events beyond its reasonable control, including natural disasters, transportation disruptions, governmental actions, labor disputes, or technical failures.
Governing Law
These Terms of Sale shall be governed by and interpreted in accordance with the laws applicable in France.
Contact Information
Oneva
Email: contact@oneva.shop
Phone: +33 5 53 77 58 40
Address: 48 Rue Kalas, Reims, 51100, France