Refund policy
At Oneva, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.
30-Day Return Policy
You have 30 days from the date of delivery to request a return.
To be eligible for a return, items must:
- Be unused and in their original condition.
- Be returned in the original packaging.
- Include proof of purchase.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
How to Request a Return
To start a return, please contact our customer support team before sending any item back.
Email: contact@oneva.shop
Phone: +33 5 53 77 58 40
Once your request has been reviewed, you will receive instructions regarding the return procedure.
Refunds
After receiving and inspecting the returned item, we will notify you of the status of your refund.
If approved, the refund will be issued to the original payment method used during checkout within 5–10 business days. Processing times may vary depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We may request photographs to verify the issue and provide an appropriate resolution.
Non-Returnable Items
Items that have been used, damaged by the customer, or are otherwise not in their original condition may not qualify for a refund. Certain products may also be excluded from returns where required by law or for hygiene reasons.
Contact Information
Oneva
Email: contact@oneva.shop
Phone: +33 5 53 77 58 40
Address: 48 Rue Kalas, Reims, 51100, France