Shipping policy

At Oneva, we are pleased to offer free worldwide shipping on all orders.

Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be extended. If there is a significant delay with your order, we will contact you via email.

Shipping Times

Estimated delivery times after dispatch are as follows:

  • Europe: 5–10 business days
  • United States & Canada: 7–12 business days
  • Australia & New Zealand: 7–15 business days
  • Rest of the World: 7–20 business days

Please note that delivery times are estimates only and may vary due to customs clearance, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

We offer free shipping on all orders worldwide. No minimum purchase is required.

Order Tracking

When available, tracking information will be sent to the email address provided during checkout once your order has been shipped.

Please allow up to 72 hours for tracking information to become active after receiving your shipping confirmation.

Customs, Duties & Taxes

International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please contact us and we will investigate the issue with the shipping carrier.

Oneva is not responsible for delays caused by customs procedures, carrier disruptions, natural events, or incorrect shipping information provided by the customer.

Incorrect Shipping Address

Customers are responsible for ensuring that shipping information is accurate at checkout. We are unable to guarantee address changes after an order has been processed.

Contact Information

Oneva
Email: contact@oneva.shop
Phone: +33 5 53 77 58 40
Address: 48 Rue Kalas, Reims, 51100, France