Payment Policy
At Oneva, we are committed to providing a secure and reliable payment experience for all customers.
Accepted Payment Methods
We accept major payment methods available at checkout, including:
- Visa
- Mastercard
- American Express
- Discover
- PayPal (when available)
- Shop Pay
- Apple Pay
- Google Pay
Available payment methods may vary depending on your location and device.
Payment Security
All transactions are processed through secure and trusted payment providers using industry-standard encryption technologies.
Oneva does not store or have direct access to your complete credit card or payment information.
Order Authorization
Payments must be successfully authorized and verified before an order can be processed and shipped.
In some cases, additional verification may be required to protect against fraud or unauthorized transactions.
Pricing and Currency
Product prices are displayed on our website and may be shown in different currencies depending on your location.
The final amount charged will be displayed at checkout before payment is completed.
Taxes and Duties
Applicable taxes may be included or calculated at checkout depending on the destination country and local regulations.
International customers may be responsible for customs duties, import taxes, or additional charges imposed by local authorities.
Payment Declines
If your payment is declined, please verify your payment details and contact your bank or payment provider for assistance.
We are unable to process orders until payment authorization has been successfully completed.
Fraud Prevention
To protect our customers and business, we reserve the right to refuse, cancel, or hold orders that appear suspicious, fraudulent, or unauthorized.
Refunds
Approved refunds will be issued to the original payment method used during the purchase.
Please allow 5–10 business days for the refund to be processed after approval. Additional processing time may be required by your financial institution.
Contact Information
Oneva
Email: contact@oneva.shop
Phone: +33 5 53 77 58 40
Address: 48 Rue Kalas, Reims, 51100, France