Privacy policy

Last updated: June 2026

At Oneva, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

Information We Collect

We may collect the following types of information:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information
  • IP address and device information
  • Order history and customer service communications

How We Use Your Information

We use your information to:

  • Process and fulfill orders.
  • Provide customer support.
  • Communicate regarding purchases and deliveries.
  • Improve our website, products, and services.
  • Prevent fraud and unauthorized transactions.
  • Comply with legal obligations.

Payment Information

Payments are processed securely through trusted third-party payment providers. We do not store or have direct access to your complete payment card information.

Cookies

Our website uses cookies and similar technologies to improve user experience, analyze website performance, and support essential website functionality.

You may disable cookies through your browser settings; however, some website features may not function properly.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with trusted service providers who assist with:

  • Payment processing
  • Order fulfillment
  • Shipping and logistics
  • Website hosting and maintenance
  • Fraud prevention and security

These providers receive only the information necessary to perform their services.

Data Retention

We retain personal information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, update, or request deletion of your information.

To exercise any of these rights, please contact us using the information below.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, or misuse.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes become effective immediately upon publication on this page.

Contact Information

Oneva
Email: contact@oneva.shop
Phone: +33 5 53 77 58 40
Address: 48 Rue Kalas, Reims, 51100, France