Contact Us

We are committed to providing excellent customer service and are happy to assist with any questions regarding our products, orders, shipping, returns, or general inquiries.

Customer Support

Oneva
Email: contact@oneva.shop
Phone: +33 5 53 77 58 40
Address: 48 Rue Kalas, Reims, 51100, France

Business Hours

Monday – Friday
9:00 AM – 6:00 PM (CET)

Response Time

We aim to respond to all customer inquiries within 24–48 business hours.

Order Support

If you are contacting us regarding an order, please include:

• Your order number
• The email address used for the purchase
• A detailed description of your request

Providing this information will help us process your inquiry more efficiently.

Need Assistance?

Whether you have questions before purchasing or need help after receiving your order, our support team is ready to assist you.

Thank you for choosing Oneva.