Order Cancellation Policy

At Oneva, we understand that you may need to modify or cancel an order after it has been placed. Please review our cancellation policy below.

Order Cancellation

Orders may be canceled within 24 hours of purchase, provided that processing and fulfillment have not yet begun.

To request a cancellation, please contact our customer support team as soon as possible using the contact information provided below.

Orders Already Processed

Once an order has entered the processing or shipping stage, it can no longer be canceled.

If your order has already been shipped, you may be eligible for a return in accordance with our Return & Refund Policy after receiving the item.

Refunds for Canceled Orders

Approved cancellations will be refunded to the original payment method used during checkout.

Refunds are typically processed within 5–10 business days, depending on your payment provider and financial institution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately. While we will do our best to assist, we cannot guarantee changes once order processing has begun.

Contact Information

Oneva
Email: contact@oneva.shop
Phone: +33 5 53 77 58 40
Address: 48 Rue Kalas, Reims, 51100, France